Refund policy
Return & Refund Policy
At Archivva, we want you to feel confident with your purchase. If you are not completely satisfied, we’re here to help.
Return Window
We offer a 30-day return policy, which means you have 30 days from the date you receive your item to request a return.
To be eligible for a return, the item must be:
- In the same condition as received
- Unused and unworn
- With original tags attached
- In the original packaging
- Accompanied by a receipt or proof of purchase
Returns that do not meet these conditions may not be accepted.
How to Start a Return
To initiate a return, please contact us at:
Please include:
- Your order number
- The item(s) you wish to return
- The reason for the return
Our support team will review your request and provide instructions for the return process.
⚠️ Important:
Returns sent without prior approval will not be accepted or refunded.
Return Shipping Responsibility
Customers are responsible for all return shipping costs, unless the item received was damaged, defective, or incorrect.
When returning your item:
- Use a trackable shipping method
- Keep your tracking number as proof of shipment
Please note:
- Return shipping fees are non-refundable
- We are not responsible for lost return shipments
Damaged, Defective, or Incorrect Items
Please inspect your order immediately upon delivery.
If your item arrives damaged, defective, or incorrect, contact us as soon as possible at:
Please include photos of the item and packaging along with your order number so we can evaluate the issue and resolve it promptly.
Non-Returnable Items
Certain items cannot be returned, including but not limited to:
- Perishable goods (food, flowers, plants)
- Custom or personalized products
- Personal care or hygiene products
- Hazardous materials, flammable liquids, or gases
- Sale items
- Gift cards
If you are unsure whether your item qualifies for return, please contact us before submitting your request.
Exchanges
The fastest way to receive a different item is to:
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Request a return for the original product.
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Once the return is approved, place a new order for the replacement item.
European Union 14-Day Cooling-Off Period
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason, without providing justification.
Returned items must still meet the following conditions:
- Unused and unworn
- In original packaging
- With tags attached
- With proof of purchase
Refunds
Once we receive and inspect your return, we will notify you via email whether your refund has been approved or rejected.
If approved:
- Your refund will be issued to the original payment method
- Processing typically takes up to 10 business days
Please note that your bank or credit card provider may require additional time to process and post the refund.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at: